Priced per entity, not per invoice.

An ERP records the receivable accurately; it rarely helps you collect it. Arlens adds the working layer on top — dunning ladders that run unattended, proof of delivery attached to the invoice, a ranked worklist, promise tracking, dispute routing, and a cash forecast weighted by how likely each invoice actually is to be paid. It reads from your ERP and posts receipts back, so it complements the system of record rather than replacing it.

Four ladders ship, matched to customer type by assignment rules. Each rung fires at an offset from the due date with its own template, tone, contact role and escalation path. Reminders are consolidated to one letter per customer carrying the full invoice schedule, so a customer with fifteen open invoices receives one email rather than fifteen. Eleven suppression rules run first — a disputed invoice, an unexpired promise, a customer on hold, or an invoice that was never despatched will not be chased.

An open-items extract and a customer master — the two reports your ERP already produces. Nothing else. We load them, agree the ageing buckets and the dunning ladders with your collections lead, and you are looking at your own book inside Arlens. No integration work is needed for the pilot; the ERP connector comes later, once the process is agreed and worth automating.

On two axes. Capability answers what a role may do; data scope answers which rows it may see. A relationship manager is scoped to their own portfolio, so two managers signed in at once see entirely different books. Finance Admins see the entities assigned to them, and the read-only Auditor role sees everything but can change nothing.

The bank credit tells you money arrived; it does not tell you what it settles. The customer's remittance advice does — which invoices, what was withheld, and how much tax was deducted at source. Arlens parses the advice, matches it against open items, codes every deduction, and builds a clearing document: bank debited with what actually arrived, customer control credited with the full invoice value, and the difference posted to TDS receivable and the relevant deduction accounts. That document is posted to the ERP and returns a document number. It will not post if the legs do not balance to zero, if the bank credit differs from the advice beyond tolerance, or if a deduction needs a credit note that has not been approved — those go to an exception queue with the reason attached rather than into a suspense account.

A deduction is a claim, not a payment shortfall, so each one is coded — rate difference, short quantity, quality rejection, freight recovered, liquidated damages, settlement discount, GST mismatch, retention, rounding. TDS and approved discounts clear automatically. Freight and tax mismatches are held for review. Anything contestable raises a dispute against the owning function with an SLA clock, so it is chased by the person who can actually resolve it rather than sitting in the collections queue.

Any bank that delivers SWIFT MT940, MT941 or ISO 20022 camt.053 — which covers every major Indian corporate bank — plus manual XLSX and CSV upload for the rest. The ERP connector ships configured for SAP S/4HANA over OData, with inbound invoices and customers and outbound receipt vouchers. Other systems connect through the same import and export contracts.

Yes. Arlens installs on standard web infrastructure your IT team already runs, with no specialist platform, no container orchestration and no external service dependency. The on-premise licence ships the full readable source, so nothing about your receivables book has to leave your network — which is usually the deciding factor for groups whose customer terms and margins sit inside that data.

A pilot on one entity with imported open items typically runs inside two weeks. The work is rarely technical — it is agreeing the ageing buckets, the dunning ladders, who owns which customer, and which contact receives which class of letter. Groups with several entities and an ERP integration should plan for six to eight weeks.